Delivery and returns
Last Ordering Dates For Christmas 2023
|Delivery Area / Method||Order Before|
|In Store Collection||Friday 22nd December|
|UK Standard Delivery||Tuesday 19th December|
|UK Express Delivery||Wednesday 20th December|
|Europe And Ireland||Tuesday 5th December|
|USA & Canada||Friday 8th December|
|Australia||Tuesday 28th November|
|Asia / Africa||Tuesday 5th December|
|Delivery Method||Delivery Cost||Estimated Delivery Time|
|In Store Collection||FREE||Usually Ready Next Working Day ✝|
|UK Standard||£4.95||2-4 Working Days|
|UK Express Delivery||£7.95*||1-2 Working Days|
|Europe And Ireland||£18.00**||5-15 Working Days|
|Rest Of The World||£18.00**||7-28 Working Days|
✝ Collection time may be longer for personalised kit orders and any pre-order items.
* Special delivery option will not be available on basket contents over 2kg.
** European and Rest Of The World postage costs based on a basket limit of 2kg. Baskets over 2kg are subject to a £18.00 charge per additional 2kg.
*** Delivery to certain international countries (Australia, Brazil, Canada) can take up to an additional 10 working days if held for customs clearance.
Our Delivery Partners
All orders will be despatched by Royal Mail. International shipments will be passed over to Royal Mail's partner for the particular country. Where applicable, a tracking number will be provided to ensure you are kept up to date with the whereabouts of your order, and can be used to track your package at www.royalmail.com.
All in stock orders will be despatched on the same day, or next working day.
Orders for printed kit items may take an additional 2-3 working days.
Working days are Monday to Friday, and do not include UK national holidays.
All orders are subject to payment authorisation.
You will assume responsibility for your order once the order has been delivered to you.
What If I'm Not Available To Receive My Order?
If your order requires a signature, and nobody is available at the delivery address, the carrier may leave your package with a neighbour, or return the package to a local collection point. In this case, they will leave a calling card with further instructions.
Goods / Import Tax On International Orders
For international orders, additional sales and import duty may be charged at the discretion of customs & excise of the destination country. This is unfortunately beyond our control.
Click And Collect
Available from our Superstore location at Vitality Stadium, our click & collect service is simple and convenient. Simply select the click & collect option at the checkout.
When your order is ready, you will receive an e-mail notification from us (please ensure that you check your junk mail folder). Collections are made from the front of the store, and you will need your name and order number, or a copy of your order, when you make your collection.
Returning your purchase
Returning your purchase to us is easy:
If you wish to return your order, simply pack it up along with a short note containing your contact details, order number, and details of the item you wish to exchange for, or refund, and send it back to us here at Vitality Stadium via your local post office. When we receive your returned item/s we will refund/replace according to your instructions. You may also return your item in person to the store for an exchange or refund.
In Store Purchases
Please return your purchase to us here at Vitality Stadium, along with your proof of purchase, where we will exchange or refund your goods.
Please send your returned items to the following address:
AFC Bournemouth Superstore
If you would like help with any aspect of product returns, please email email@example.com, or call us on 01202 726 300 (option 2).
Shortages and discrepancies
We aim to fulfil all orders accurately, but in the unfortunate event that you receive the wrong item, or your order is missing an item, please call us on 01202 726 300 (option 2), or email firstname.lastname@example.org, and we will endeavour to correct any errors for you.
Cancelling your order
You may cancel your order up to the time of despatch by calling us on 01202 726 300 (option 2). If your order has already been despatched, you may return it for a refund according to our returns terms and conditions. In the case of orders containing personalisation, you may cancel your order if the item has not already been personalised prior to despatch.